FAQs

How do meet and greets work with Camp Zoo?

We begin first with a guided tour of the property. During the tour we go over a bit about Camp Zoo and how we operate both inside and out. This is a great time to ask questions. Then, we will introduce your dog(s) to our personal dogs one at a time and evaluate their interaction. Since the dogs are in a pack environment we have to feel comfortable with all the dogs and ensure they are not dog or person aggressive. Once we've witnessed and discussed how your dog does with other pack members they will either pass or fail. If your dogs passes we then discuss how reservations can be made through the scheduling app we use called Gingr. We require a meet & greet/temperament test to ensure we do not board any aggressive dogs.

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How do I schedule a meet and greet?

Contact us through text or email and myself (Joe Wolf) or my assistant manager will get back in touch to schedule a time and day as well as send our meet & greet questionnaire via email. The questionnaire MUST be completed prior to a meet and greet so that we have your pup's vaccine records on file before they meet other dogs. This is a safety precaution to ensure no spread of illness.

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What days are available to schedule a meet and greet?

We offer meet & greets Monday through Friday from 1PM to 3PM. We do NOT currently offer meet & greets on the weekends due to staffing, a larger amount of boarding pups, and weekends being the time we fully deep clean the facility. We also do NOT offer same day as contact appointments. Meet and greets must be planned at least a day in advance so that we have the proper staffing and schedule prepared for the day.

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Are there any requirements for a meet and greet?

Our requirements include:

• Our questionnaire/intake form be completed prior to scheduling.

• Your dog(s) is/are up to date on their vaccines, specifically Bordetella, Distemper, and Rabies. 

• You and your dog must be present

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Do I have to be present for the meet & greet? Does my dog?

Yes, both you and your dog must be present for a meet & greet. As fun and safe as we make every part of the Camp Zoo experience your dog will still be entering an unfamiliar situation, and it's best to have their favorite and most familiar person there for support. We also do not offer tours without your dog being present for an evaluation. At the moment our staff is limited to two people and makes it to where we must reserve the small window we offer for meet and greets to the full experience and not just a tour. We would also require you to return for the evaluation portion of the meet and greet, which again with our limited staff can make scheduling more challenging. We hope in the future with more staff we can offer tours but until then your dog must be present in order to come on property.

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I'm already a client but my dog has not been to Camp Zoo in a while. Do I need to redo a meet and greet?

We require any pup who has not attended daycare or boarded with us in the last 6 months to come by for a reevaluation. If a pup doesn't come to us often it tends to take them some time to readjust to being without their people in a less familiar environment. Reevaluations ensure a pup still feels comfortable with us and around other pack members while still having their favorite person, you, close by if needed.

 

Can I drop off my dog for boarding directly after a meet and greet is completed or the same day?

NO, we do not do roll over right into boarding from a meet and greet. Dogs can react poorly in such situations, as some dogs may think they're being abandoned and can act out in fear. Some dogs in general will react differently when their owner isn't present. A big priority of ours is pups feeling comfortable and safe with us, so instead we ask a meet and greet be scheduled at least a day prior to any boarding or daycare so that your pup will have an opportunity to go home and relax in their safe space before coming back. They will be more familiar with us at that point and also more likely know they will be returning home at some point like they did after the initial meet and greet.

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How early should I arrive? How late am I allowed to be?

We ask all clients whether to please ARRIVE AS CLOSE TO YOUR SCHEDULED APPOINTMENT TIME AS POSSIBLE. We appreciate anyone trying to be early but since we try to have our pack out as much as possible prior to a meet and greet there is a chance dogs will be outside if you arrive too early. It is much more challenging or dangerous to get the whole pack back inside when something exciting like a car, new person, and/or new dog are right outside the gate. Within 10 minutes or less prior to your scheduled meet and greet time is the earliest we are okay with.

Anyone 20 minutes or more late WITHOUT COMMUNICATION OR NOTICE will be considered a no-show and must be rescheduled.

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What happens if my dog doesn't pass?

If your dog doesn't fully pass, don't fret! In the majority of cases we are more than happy to offer an alternative type of run for your dog called a "solo play". For solo runs we take your dog out with either just myself or my assistant manager. We may also bring out any dogs your pup gets along with if any. Solo runs provide a smaller, more specialized experience for pups who just don't mesh with a larger group of dogs - and that is absolutely okay in our book. It is always our number one goal to provide a safe and fun environment for any dog who is willing and solo runs are one way we can achieve that. Solo runs are offered at no extra cost.

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Where do I park when I arrive with my dog?

The easiest spots to park on our property is by one of the two gates. The best spot is right at the front green gate where we let everyone in. You do not need to pull all the way in the gate, just park in front of it. You may also park by the brown gate next to (typically) a Kia Soul. That is our staff vehicle.