FAQs

Gingr

What is "Gingr"?

Gingr is the app we use for scheduling day care or boarding as well as payments and vaccine records. Gingr can be found on most app stores.

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How do I sign up and how do I make a reservation?

Gingr must be used to schedule with us. Gingr can be downloaded off of most app stores. After a meet & greet with us is complete we will send you a text with a code. This code will be needed to use Gingr for scheduling with us specifically. Once you have signed up and entered the code IT IS NORMAL TO NOT BE ABLE TO SCHEDULE IMMEDIATELY. We will get a notification on our end asking us to confirm your completed meet & greet. Once we have confirmed that you will be free to request boarding or daycare.

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How do I pay for my dog's daycare or boarding stay?

After any daycare or boarding we send an invoice via Gingr that can be paid through the app. You may either pay for each invoice individually, leave a card on file for us to run after each visit, or buy packages with credits that can be applied towards daycare or boarding costs (separate packages for boarding or daycare).

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Where do I upload my dog's vaccine records?

Gingr also allows you to upload vaccine records and attach them to your/your pup's account. This is how we keep track of who is due for updated vaccinations. For new clients: when first signing up if you have sent us your vaccine records via email but Gingr says your pup's vaccines are expired THIS IS NORMAL and will not affect your ability to request daycare or boarding. Gingr does not automatically receive vaccine records so we need to enter those dates on our end.

Please text us with additional questions and to schedule your meet & greet!

We look forward to hearing from you!