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FAQs

Boarding and Daycare

How long do the dogs play/Will my dog be in a kennel all day?

We are strongly against having our dogs stay in kennels for hours at a time. We guarantee 4 to 6 hours of play for each dog we see and the pups are crated/kenneled for feeding time, sleep/break time, or during meet and greets only. Otherwise your dog(s) will be in a pack environment roaming free inside and outside.

Do I need to bring anything for boarding or daycare?

The only item we require is a collar with a tag that has your dog's name and up to date owner contact information as well. We take harnesses in place of collars provided they have a tag on them. Please let us know if your dog is prone to chewing/destroying them as well. Harnesses will be removed otherwise. We provide bedding but blankets, pillows, or any comfort items are welcome. Be aware the same rule as harnesses: they can have them provided that they are not going to destroy and/or consume said items. We are not responsible for any destruction of items by your dog.

You may also bring food for boarding if your dog is on a specific diet they need to stay on.

Is there overnight supervision?

Alongside our hours of fun pups are only ever left alone overnight for around 8 hours, or around the amount of time a pup would sleep overnight at home. Anytime we are not on premises we have Ring-brand cameras monitoring them 24/7 and SimplySafe's alarm system. Each room the dogs reside in has a fire/smoke detector and carbon monoxide detector (also SimplySafe). Each room is also air conditioned to 68 degrees, especially during the hotter months.

What are your prices?

Overnight Boarding is $62 per night, or $58 per dog if you have more than one pup staying with us. Daycare is $32 per day, $28 per pup is you bring multiple. If you plan to board or have your pup attend daycare for multiple days we also offer packages of 10 and 20 days, each day being at a reduced rate. We offer packages for both daycare and boarding.

I'm going to be late/early. What should I do?

If you know you will be 10 minutes late or early to arrive for your pup's reservation PLEASE TEXT US. We base when the dogs can be outside around the specific times clients schedule in Gingr for pickups and drop offs. If you put 9:10AM as the time you will drop off your pup, that is exactly when we will be expecting you to arrive. When the dogs are outside as someone pulls up in their vehicle they are often too excited to go inside, causing potential fights and injuries by jumping on the gate or each other. So for our safety and theirs, prior communication is key. We do not mind that you are late or early when provided with enough time to safely move the dogs inside.

A $5 FEE PER OCCURRENCE WILL BE APPLIED TO ANY CLIENT ARRIVING 15 MINUTES OR MORE EARLY/LATE WITHOUT PRIOR COMMUNICATION 

Can someone besides me pickup or drop off my dog?

Yes, provided that we are informed that will be the case and that the person bring a form of ID so that we can confirm their identity. We also need any person to be informed of how we operate prior to pickup or drop off, meaning they know to arrive at the time selected in Gingr and message us upon arrival. You are subject to late fees if the person coming in your place is significantly late or early.

Are there any extra charges I should be aware of?

Our only additional charges are for bathes as a $25 add-on for daycare or for dogs boarding with us for less than 5 days (dogs boarding for more than 5 days receive a free bath) or late fees for anyone 15 minutes late or early without prior communication ($5 per occurrence). We pride ourselves on our price being completely inclusive with no hidden or "up charges". We provide a high quality dog food or owner provided food for dogs with special diets at no additional charge. We also do not charge extra for couch time, treats, or giving medications.

Where can I see my dog during the day?

We regularly post videos of the pups playing on property to our Instagram page multiple times a day. This is the majority of where you'll see your dog having a good time. Individual photos and updates can be provided upon request. Currently we are a two man operation making individual pictures and updates for each pup more challenging on top of running the pack and 

What brand of dog food do you provide?

The dog food we use for all pups is Skoki, a brand by First Mate. First Mate is a Canadian-based company with high standards of production meaning a safer, more nutrient-focused food. Skoki is a high-calorie, grain-in, meat dense dog food that supports the amount of activity we provide our pups throughout the day. In cases where a pup has allergies but was not provided food we use Honest Kitchen instead. Honest Kitchen is a dehydrated, more limited-ingredient diet versus the kibble we use making friendlier on the gut for pups that have sensitive stomachs.

Please text us with additional questions and to schedule your meet & greet!

 

We look forward to hearing from you!

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